Resume

Work Experience

2021 – Present

Customer and POS Assistant

Old Barn Farm – Goshen, CT

  • Assisted a wide range of customers, asked clarifying questions, and guided them to the right products, strengthening public-facing communication skills.

  • Processed transactions accurately and helped keep displays organized so inventory could be tracked more easily.

  • Explained policies and product details in clear language, contributing to repeat customers and positive relationships.

2023 – 2024

Front Desk Receptionist

Litchfield Hills Fitness – Litchfield, CT

  • Served as first point of contact for members: greeted, answered questions, checked in guests, and supported new member onboarding.

  • Entered membership and payment information accurately, helping maintain clean records for management and billing.

  • Balanced phones, check-ins, and paperwork during peak hours while maintaining a professional, welcoming tone.

2021 – 2022

Administrative Assistant

Utitec – Watertown, CT

  • Scanned, organized, and indexed company documents to support office operations and record-keeping.

  • Developed an appreciation for clean, organized data and documentation in supporting business decision-making.

Education

2023 – Present

Bachelors of Science in Business

Skidmore College – Saratoga Springs, NY

2019 – 2023

High School Diploma

Westover School – Middlebury, CT

Skills & Expertise

AI Tools

Trained and knowledgeable on AI programs including ChatGPT, Perplexity, Gemini, Gamma, and Loveable.

Training on creating custom GPTs and Projects through ChatGPT.

Microsoft 365

Experience in using excel, outlook, office, powerpoint, teams, and word.

Use of programs in both academic and job contexts.

Presentations

Presented busisness strategy plans, marketing strategy plans, sales negotiations, HR department development ideas, and financial information

Given presentations to business offcials on business strategy, as well as small brand owners on marketing for their companies.

POS Systems

Use of multiple different POS systems and have become fluent in programs such as square.

Leadership

Coxswain for Skidmore Rowing, in charge my boat, running parts of practice, and keeping my boat focused and aligned.

Retail Sales

Sold physical products as well as memberships in person and over the phone.

Email

haydenharlow@icloud.com